We want you to be fully satisfied with your purchase. However, if your plans change, please review our Refunds and Cancellations Policy below.
1. Cancelling an Order Before Shipment
You may cancel your order free of charge if it has not yet been shipped.
To cancel your order, please contact us:
- Email: support@digivell.com
2. Cancelling a Shipped Order
You may cancel your order within 14 days of receiving the goods, provided that:
- You have proof of purchase (order confirmation or invoice)
- The product is unused and in original condition
- The product is returned in its original packaging
- Protective seals are not broken
- Custom-cut or made-to-measure glass products are excluded
To proceed, please follow the return instructions below.
3. Faulty, Damaged or Incorrect Products
If your product arrives damaged, faulty, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos showing the issue
We will review your case and offer:
- A replacement, or
- A full refund, depending on your preference
If the issue is confirmed, no return fees will apply.
4. How to Initiate a Return
Step 1 – Contact Us
Email us at support@digivell.com with your order number and reason for return.
Step 2 – Return Approval
Our support team will provide instructions and the return address.
Step 3 – Packaging
Products must be securely packaged to prevent damage during transport, especially fragile glass items.
5. Return Shipping Fees
A return shipping fee may be deducted from your refund unless the product is faulty or incorrect Original shipping costs are non-refundable If a scheduled return shipment fails due to customer unavailability, additional costs may be deducted.
6. Refunds
Once we receive and inspect your returned product:
Refunds are issued using the original payment method
Refunds are processed within 5–10 business days
7. Non-Returnable Items
We do not accept returns for:
Items damaged due to incorrect installation or misuse
8. Shipping returns
A return shipping fee of €20 will be deducted from your refund due to the handling and transportation requirements of heavy and fragile products.
Original shipping costs are non-refundable.
If a scheduled collection is missed due to customer unavailability, an additional €10–€15 fee may be deducted.
Please note that if you are returning faulty products, the return fees will be waived, and you will receive a full refund for your purchase.
Unfortunately, we cannot deliver to, or collect products from, addresses in United Kingdom, Republic of Ireland