Terms and Conditions

Last Updated: 20.04.2026

Welcome to NERA Fire. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

NERA Fire is an online store specializing in fireplaces, heat-resistant glass, and related products.

For any inquiries, please contact us via our Contact page.

2. Products and Descriptions

We strive to ensure that all product descriptions, images, and specifications are accurate. However:

  • Minor variations in color, texture, or finish may occur
  • Product images are for illustrative purposes only
  • Dimensions and specifications may have slight tolerances

We reserve the right to modify product details without prior notice.

3. Pricing and Payments

  • All prices are listed in EUR (€) unless stated otherwise
  • Prices may change without notice
  • We accept payments via secure third-party payment providers

By placing an order, you confirm that:

  • You are authorized to use the selected payment method
  • All billing information provided is accurate

We reserve the right to refuse or cancel any order due to:

  • Payment issues
  • Suspected fraud
  • Pricing errors

4. Order Processing

  • Orders are processed after successful payment confirmation
  • We reserve the right to cancel or limit quantities at our discretion
  • You will receive an order confirmation via email

5. Shipping and Delivery

  • Delivery is made through trusted logistics partners
  • Estimated delivery times are indicative only

Important:

  • Delays may occur due to customs, logistics, or external factors
  • Risk transfers to the customer upon delivery

Customers are responsible for:

  • Providing accurate shipping details
  • Being available for delivery

6. Returns and Refunds

Due to the nature of our products (fragile, heavy, custom-sized):

  • Returns may be subject to approval
  • Return shipping costs are borne by the customer unless the item is defective
  • Original shipping costs are non-refundable

Products must be:

  • Unused
  • In original packaging
  • Returned within the specified return period

We reserve the right to refuse returns that do not meet these conditions.

7. Damaged or Defective Goods

If your product arrives damaged:

  • You must notify us within 48 hours of delivery
  • Provide photographic evidence
  • Do not install or use the product

We will assess and provide:

  • Replacement
  • Repair
  • Partial or full refund (if applicable)

8. Limitation of Liability

To the maximum extent permitted by law:

  • NERA Fire shall not be liable for indirect, incidental, or consequential damages
  • We are not responsible for improper installation or misuse of products

9. Intellectual Property

All website content including:

  • Text
  • Images
  • Logos

are the property of NERA Fire and may not be used without permission.

10. Fraud Prevention

We reserve the right to:

  • Conduct identity verification
  • Request additional documentation
  • Cancel suspicious transactions

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

  • Bulgaria / European Union regulations

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.

13. Contact Information

For any questions regarding these Terms, please contact us via our website.

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