This Privacy Policy explains how DIGIVELL EOOD (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or use our website digivell.com
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- place an order
- submit a contact form
- request a quotation
- subscribe to our newsletter
- communicate with us by email, phone, or website forms
The information we may collect includes:
- full name
- company name
- billing address
- shipping address
- email address
- phone number
- payment-related information
- order details
- any other information you choose to provide
We may also automatically collect certain technical and usage data when you access our website, including:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- time spent on the website
- referral source
- cookie and analytics data
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
- process and fulfill orders
- deliver products and services
- respond to inquiries and customer service requests
- provide quotations and product information
- send order confirmations, invoices, shipping updates, and service-related communications
- improve our website, products, and user experience
- analyze website traffic and usage
- prevent fraudulent, unauthorized, or illegal activity
- comply with legal and regulatory obligations
- send marketing communications where permitted by law or where consent has been given
3. Legal Basis for Processing
Where applicable under data protection laws, we process personal data on one or more of the following legal grounds:
- performance of a contract
- compliance with legal obligations
- legitimate business interests
- consent, where required
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your data only with trusted third parties where necessary for business operations, such as:
- payment service providers
- delivery and courier companies
- website hosting providers
- IT and technical support providers
- analytics and marketing service providers
- accountants, legal advisors, or regulatory authorities where required
These third parties are only given access to the information necessary to perform their services and are expected to keep your data secure and confidential.
5. Payment Information
Payments made through our website may be processed by third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated otherwise. Payment transactions are processed through secure systems operated by authorized payment service providers.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic.
Cookies may be used to:
- ensure proper website functionality
- save user preferences
- measure website performance
- analyze user behavior
- support marketing and advertising activities
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for legal, tax, accounting, dispute resolution, and operational requirements.
When personal data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on the laws applicable to you, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your data
- request restriction of processing
- object to processing
- withdraw consent, where processing is based on consent
- request data portability
- lodge a complaint with a relevant supervisory authority
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
11. Children’s Privacy
Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal data from children. If we become aware that such information has been collected without proper authorization, we will take steps to delete it.
12. International Transfers
If personal data is transferred to service providers or partners located outside your country, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective once posted on this page. We encourage users to review this page regularly.
14. Contact Information
If you have any questions regarding this Privacy Policy or the way we handle your personal data, please contact us at:
DIGIVELL EOOD
Vazrozhdentsi Distr No 26 Entr FL 5
Kardzhali, 6607, Bulgaria
Email: support@digivell.com
Phone: +359 87 6173791